SHIPPING QUESTIONS
Where do you ship to?
We ship within the USA, the lower 48 states only.
How much does shipping cost?
We offer FREE standard shipping in the lower 48 for Curbside Delivery. Smaller items left near door, Larger items and freight-delivered items delivered to driveway. For large items and freight deliveries, a person should be available at the estimated day and hours range to take delivery and check the delivery for damage so that the delivery can be refused if necessary. We offer Porch Delivery (your delivery placed on your porch or in a sheltered area such as a garage) or White Glove Delivery (your delivery brought inside, installed, and all packaging materials taken away) on SOME items. Delivery options, if available, will be noted on product page and offered at checkout. You can also call or email to inquire if delivery options are available.
How long does shipping take for US orders?
Once your order ships from one of our warehouses, most items are delivered to the customer within 3-7 business days after the item ships.
Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.
How do I track my order?
Tracking will be available by email 1-2 business days after your order ships. Please do reach out to our support team if you haven’t received your tracking after 3 business days from ordering .
ORDER QUESTIONS
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order.
When will I get my order?
Please note that we may require 1 to 3 business days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, you will receive a shipping confirmation email or text from our team with tracking details to track your order.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. For any additional questions please contact our reps at support@smokeymountainhearth.com.
What methods of payment do you accept?
We accept all major credit cards (VISA, Mastercard, American Express), PayPal, Shop, and Apple payments.
How do I cancel my order?
Cancellations are accepted within 12 hours after an order is placed. Please reach out to our support team immediately if you have to cancel your order for any reason. We process orders as quickly as possible so cancellations are time sensitive.
OTHER QUESTIONS
Where are your items produced?
Smokey Mountain Hearth partners with various manufacturers from all over the world. We collaborate with both small and giant producers to bring you the highest quality products. Our reliable partners are located in the US, Europe, and Asia. All products are stocked in and shipped from the United States.
What if there are missing items or products arrived incorrectly?
For missing or wrongly shipped items, please contact us at support@smokeymountainhearth.com and quote your order number (Order #) and provide us with proof. We understand emailing photos or videos can be less convenient nowadays. You can always text us you photos or sent a Google Drive link in email.
Contact Info:
● Company Name: Smokey Mountain Hearth
● Address: 130 Perimeter Park Rd, Ste. A, Knoxville, TN 37922-2240
● Email: support@smokeymountainhearth.com
● Phone: 865-217-6658
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